Plant Return Policy
A store credit will be issued for all claims, for the original purchase price, when an original receipt and plant are presented. Waterloo Gardens, Inc. is not responsible for plants that are damaged by physical injury, lack of care, or extreme natural conditions. Plants may only be replaced once.
Waterloo Gardens Recommended Soil Amendments
Waterloo Gardens recommends the appropriate soil amendments to be used with all varieties and sizes of plants. Signage is posted in the store, information sheets are available, and this data is available on our web site. Along with your plant purchase the proper amounts of soil amendments must be on the same receipt as proof of purchase.
Trees and Shrubs
Perennials, Roses, Vines, and Groundcovers
Houseplants and Tropical Plants
If you are not satisfied with your purchase please bring it back within 60 days, accompanied by a receipt and photo I.D. Items not in original condition may be subject to a reduced credit.
The following items are final sales and not eligible for return:
Clearance items, Pillows and Cushions, Custom/Special orders, and Food items. Collectibles without a receipt. Holiday items can be returned up to 15 days from the holiday’s date. Christmas items by January 8th. Not to exceed 60 days from date of purchase.
In accordance with the preceding terms the following conditions apply:
With a receipt: Refunds will be issued in the same manner as original tender. A refund will be issued for merchandise returned within 60 days from date of purchase. Cash refunds up to $50. Refunds over $50 will be issued a company check in 7-10 days. Check refunds require a 10 day wait from date of purchase.
Without a receipt: We will exchange or extend a store credit for the lowest selling price in effect this season of in-stock items.
Main Line Gardens is a family-owned business that was established in 1981. More than just a full service garden center and nursery for professional landscaping and hardscaping, Main Line Gardens is an architect of beautiful, functional outdoor living spaces that provide a lifetime of enjoyment. The company's first priority and foremost goal is establishing long-term relationships with its customers by offering exceptional service and the highest quality products. This philosophy has defined its success for over 25 years and will continue for decades to follow. Main Line Gardens' experienced and professional staff takes customers all the way from design through installation, involving them every step of the way in the creation of their own outdoor landscaping paradise. Customers can choose from a full selection of plants, trees, shrubs, mulch and stones from the onsite full service nursery.
Please note that Main Line Gardens is not able to honor Waterloo Gardens gift cards/certificates, item exchanges or returns, broken or damaged items, etc. We apologize for any inconvenience this may cause.